Refund policy

REFUND POLICY

LUTSBOX sells digital products that are delivered electronically after payment.

Because digital files cannot be returned once delivered or downloaded, purchases are generally non-refundable after access to the download has been provided.

If you have a technical issue downloading, opening, or using a product, please contact LUTSBOX through our Contact page within 14 days of purchase. Include your order number, the product name, and your editing software and version. We will work to resolve the issue or provide a replacement download when applicable.

If a technical issue cannot be resolved, we will review the order for a refund. Refund decisions are made on a case-by-case basis.

Accidental duplicate purchases may be reviewed if you contact us promptly.

Nothing in this policy limits any mandatory consumer rights that apply where you live.

Last updated: September 28, 2026